Tile & Grout Cleaning

Absolutely amazing better than expected grateful to the technician who was simply helpful courteous professional and I will be back It's beautiful

Chris did an amazing job and his work ethic was outstanding ..Ray Miller

Damage to my property that the cleaner and the company have denied responsibility and refuse to repair

03/06/2026 Massan came back which we appreciate. However he basically said there is nothing more he can do to fix the discolouration of the grout. We are very disappointed. We are also unconvinced by the explanations we have been given. 1. On the first visit, when we pointed out the colour differences in different areas of grout, Massan said it would all look the same when it dried, but it doesn't. 2. Ben said the problem was the age of the grout. But why is the appearance so uneven? The grout in the bathroom upstairs is fairly uniformly lighter coloured (and was pretty much before the cleaning process). Massan tried to explain that there is a difference between upstairs and downstairs in terms of the surface on which the tiles were laid, but I couldn't understand why this would make a difference. 3. Massan then tried to explain that because it is a cement grout, which would have been mixed at the time when the tiles were laid, that the colour would not be uniform. So now the problem was there from the beginning, not because the grout is old? Neither of us think this is a likely or valid explanation. We accept that the tiles and grout are clean, but are very disappointed that much of the grout still looks dirty. 20/05/2026 We are not happy with the job Massan did. 1. He was booked in for 3 hours, but what he did only took 1.5 hours. 2. The machine he used just looked like a tile cleaner, not something specific for grout. Our tiles were clean, we just wanted the grout cleaned. 3. When he finished, I pointed out that there were still areas where the grout looked dirty, compared to lighter coloured areas. He said don't worry, once it dried properly it would all look the same. It doesn't. 4. He left his card, from The Clean Master Australia. So I gather he is a subcontractor. 5. We were expected to pay on completion, even though the grout wasn't dry so we couldn't tell if the cleaning had worked. 6. There are some chips in the tiles that weren't there before. 7. Massan took photos before and after, but I would be very surprised if they show much difference. I also took more photos. We would appreciate this problem, that our grout is still not clean, despite paying $550, being rectified. Perhaps someone could come for the other 1.5 hours, with a machine or brush specifically for cleaning grout, to clean the worst areas. We would rather not have to move all the furniture again.

Fantastic company to work with, extremely professional and did exactly what they said they could provide.

Communication was excellent from the time I spoke to Ben and until Harry arrived at my residence. They were very honest about cleaning the tiles and did not give false hope. Harry was excellent. I can only say it was a WOW job!. I must admit I had my doubts about the stains coming off, but when we saw Harry work meticulously and conscientiously, we were very impressed with his work ethic and more impressed with the outcome. Really a good job! Keep up the good work guys! Strongly recommend this company to anyone wanting to bring their tiles back to life at a reasonable cost.

Keep up the good work.

Whilst quoting service could be improved, the price negotiated, friendliness of staff and result was great.

Our floors are so clean. I always thought the grout was dark. It’s like a new house. I highly recommend the grout cleaning. They kept me well informed

Chris did a great job, very happy

Very good but your over do the emails and have far too much information in them.

I was left very disappointed. Promised the world when making the booking but the service didn’t live up to the expectations My floors were cloudy and had to ask numerous times for them to make sure they were clean. Massan kept telling me it would be ok when they were dry. They weren’t ok. Other areas like my bathroom, laundry and study were left with puddles of water all over them. I should have checked before they left but assumed they had done their job. With me constantly having to ask for the main areas of my floor to be left shiny and clean I was wanting them out of my house. I called Tile Clesners as soon as I realised the other areas of my house were in puddles and got the message bank and no one has returned my call. Will never use this company again.

Daniel left everything spotless, very happy with his work and we’ll use this service again, thank you, regards June Murray

Excellent service from booking to completion

Jin was on time and dud an amazing job, my tiles haven't looked so good in a long time. Highly recommend Tile and Grout.

I am pleased with the work that Madu did. It was difficult to understand at times what he was saying. He didn't always arrive when he said he would but that could have been a communication issue. I have one question. What product can I use to remove Silicone from the shiny tiles in the bathroom.

Terrific quality - would recommend - great staff and service

Daniel was on time and an obvious professional in the trade. He worked diligently and efficiently and we are thrilled with the results .

Madu was very polite and did a wonderful job cleaning our tiles and grout. We would be happy to recommend him to any of our family and friends Gordon

I have no issue with Harry or his service. The job was completed well. Grout looks good. What has been terrible is the communication and service above him. Firstly, stop inundating your customer with the same email. I constantly got the same email more than once a day over consecutive days. Really annoying. The quote experience was ok. Though I was surprised no one bothered to come out to look at my house and what I wanted done. This led to an issue come day of works to be done. Too long to go into here but happy to explain to someone higher up than Reegan as to the issue. On the day of works to be done I spoke to someone called Reegan who was rude, disrespectful and condescending. Called me petty. Received curt texts from him which was extremely unprofessional. Then gave me wrong information which luckily didn’t cost me taking a wasted day off work as Harry had called me to advise of the date change. Now I’m getting emails saying I still owe you $165 which I don’t as Reegan texted me to say the job would be done at the original price. I will definitely not recommend this company to any of my friends.

Ripped off. Far far too expensive for one hour of work. Waiting on an itemised account to see what I actually paid for. Unprofessional - rickety looking van, no signage Not impressed at all. Will NOT recommend using this company.

I had my courtyard re grouted, cleaned and sealed by Chris who did a brilliant job, really thorough and meticulous, he left everything spotless. The company were so professional, friendly and easy to deal with. We couldn’t be happier! Thank you! Lyn

Not happy with all of the work done. Tried to express this via photo to company with no contact in return.

Madu did a great job - left everything spotless

A very good experience. Very nice job.

Great job at a great price - really pleased with the work. Thank you.

Absolutely amazing job . Very professional .I did not realise how soiled my tiles were until they were cleaned . Thank you for a great fast reliable service and incredible job thankyou Massaman you were so lovely .

Daniel was very knowledgeable and happy to provide more advice and guidance for cleaning other surfaces around the home. His work was efficient and a lot quicker than I expected. Probably a little pricier than expected for the small spaces/time it took. But I don’t know the average cost

Massan was friendly, professional

Excellent company to work with. I will be using them again on another complex we manage. Very Happy

The customer service was fantastic and great communication. BUT we were very disappointed with how the tiles and grout came up, they look exactly the same as before the job was done. Definitely would not recommend it was a big waste of money. I can Cleen the floor with a mop and bucket better.

Daniel was professional, friendly and thoughtful . A great job. Thanks

Daniel did a really good job. The tiles didn’t come up clean 100 per cent, but they are better than what they were. Daniel explained about some sections that he couldn’t get the dirt out and he also explained how to keep my tiles clean in future. Thank you Daniel

Not very often can you review a service and rate 5 stars!!! Manu very particular and is evident he takes pride in his work Could not have been happier with the end result Ticked all the boxes

Massan was very personable, helpful, knowledgeable and transparent when determining what was required for particular areas inside the home. There was no push for treatments that were not required. Overall good result. Thank you for an excellent service!

Thanks a lot for the precise job. Good value for the money

The booking was easy to make and the technician was on time . The work was carried out without issue and in a timely manner. Would happily use again

I was disappointed with final result in ensuite.

Daniel did a fantastic job!! Very professional and communication in the lead up to the job and also whilst Daniel did the work was fantastic, thanks so much - we love our wonderful, very clean floors, they are like new. I highly recommend this company and do ask for Daniel

Harry’s quality of work, and communication is at the highest level. Very happy with all work completed Thanks

Jin Ban was great. Last time i had a less good experience with a guy who didn't do the job. Jin Ban did a brilliant job, very fast. He was far more relaxed and very nice. The tiles look amazing.

Madu did an amazing job. The teracotta floors are shining. Communication throughout the process was great and Madu was hardworking and very polite. I will definitely get Madu back to do the timber floor boards. Highly recommended.

The quality of the tile clean was great. We unfortunately spent 2 hours the day after the professional clean, cleaning the grout ourselves. There was a huge difference in what we did and is a bit disappointing - I am not able to upload a photo of the difference on this feedback form, but am happy to email a photo through.

Very prompt efficient service. So happy with the outcome.

I paid $880 for 55 minutes work to get a result I can get on my own. Thought I would get a much better result. Worst value for money job, I have ever had. I would never recommend the company. However, Jin was polite. Overall, extremely disappointed with the result considering the price.

Please review price paid as work was only 3 small rooms and a small area of patio! I paid for a much bigger area. Refund half money please

Jin did an outstanding job on cleaning the tiles. He even managed to remove rust stains, and navigated into difficult and small corners to remove stains. I would highly recommend Tile and Grout Pro.

Excellent communication with quick response time. Chris was diligent and helpful regarding additional grouting requirements and waterproofing. The two guest bathrooms really look good

Jin was on time, friendly, professional and efficient. I've used Tile and Grout Pro before and will again.

Absolutely amazing experience! From the professionalism of Jin to the end outcome of our deck! Brilliant! Thank you!

Jin was professional, and hard working delivering on a promise. He was frustrated that some of the embedded salt sand didn't budge after acid process but got most of it. He su ggested each six months have it cleaned which we will do, and prefer to have Jin as our tecnician. Jin| distinction for customer service and professional job thank Karon and Paul McGrath

I’m not 100% happy thought the grout would’ve come up a lot lighter after been cleaned not worth the money I paid

Michael did a great job and went over and above. He was happy to explain everything

Efficient and pleasant and good job done - particularly taking note of the age of the tiles etc -

It was a good experience, very helpful and worked with the dealership to find suitable time. Thanks you

Madu did an awesome job cleaning the tiles in our laundry, bathrooms, and WC. He was on time, super friendly, and knew exactly what he was doing. Our tiles look like new and clean again. Highly recommend Madu :)

So happy with the entire process with your company. I was contacted quickly and was able to get my tiles cleaned the next day . Masam was extremely polite and did an excellent job. Many Thanks

Really good, my patio's had not been cleaned for year's Raaj got stuck into cleaning and they have come up nicely. Will get them back in December. Bathroom tiles are now clean and look spectacular. Mould gone, a little grout, done.

Daniel was extremely knowledgeable and communicated it clearly. Travertine tiles came up well. I was a little surprised at the cost of sealing after the clean.

The quality of the work was suitable; however, we were not told that the primary supplier had subcontracted the job to a second contractor. Communication with the tradespeople did not inspire confidence on their arrival, as my partner found it difficult to communicate effectively with them to explain matters that may have affected their work

The two specialists that did our cleaning were very friendly and professional.

Well done. Thank you.

Great service and final results were amazing. Very happy overall

Excellent service, and very nice and polite, very good work will use again

Excellent expierience

Absolutely brilliant job, Thank you so much!

Massan arrived early and was very good with providing me with updates regarding what he was doing. A great job and I’m happy with the outcome. Thank you

Daniel is an extremely nice and helpful man who did a fantastic job. I would highly recommend him for anyone wanting a professional serviceman.

Excellent job. The technicians were helpful, professional and efficient. I was convinced they would not be able to get the stains up perfectly, but to my amazement and delight they did. So happy. Will be getting them back again next year to keep on top of it.

Friendly service person, a little hard to understand, didn't offer any advice had to ask for specifics on future cleaning. He worked out area space

Happy with final outcome. Clearly explained what would be done. Only issue we have was dust. Did not clean up balcony ballast and capings. I now have an added expense of hiring a professional window cleaner.

Harder to reach areas have been missed

Machu did an excellent job, although his coming was delayed, due to power outage

Great results

The guys at tile and grout pro were professional in all aspects from communication to attention to detail. They were on time and delivered what they set out to do. Very happy with the result and would definitely deal with them again.

Daniel was very polite excellent job. Thankyou

Very satisfied. Pavers down 20 years

Great job by Daniel.

Jin Ban was professional, worked efficiently and did a good job. The only comment regarding the work was that a couple of stains were left that would have required stronger chemical treatment. These were not in obvious areas, so it is not a big deal. Though I am wondering if next time they could be spot treated to be removed, rather than requiring the whole cleaning to be done with stronger chemicals. The work was quoted as three hours but Jin completed it in about two.

Joe turned up at the time booked, he did a great job and we couldn’t be happier.

Slate looks fantastic. Exactly what I was hoping for. Wet areas look good and clean. Unfortunately, during the process of the slate being cleaned, two of our carpets were stained/damaged. More care needed to be taken to protect the carpets that come up to the slate. (Using towels to stop the carpet from getting wet) See pics. The carpet was wet for 24 hours after the clean, and when dried a dark stain appeared. What is worse is that we only had the carpets professionally dry cleaned 3 weeks ago. Madu is a really nice technician and answered all of our questions, and I would like to have given 5 stars for quality of work as the slate and wet areas came up very nice. But the damage to the carpets has reduced that rating to 3 Stars.

Very happy with the effort Harry put in to clean my 17 year old tiles and grout. He went above and beyond to get the best result possible for me.

Chris was punctual, professional and most of all helpful with tips on how to keep the tiles looking great. Highly recommend Chris.

Missed a section, from lounge to living. Then left a mess on leaving. My front clean porch now covered in slush. Hose left on and not put away. While nice enough and the job is ok, so are others who do this work. Wouldn’t recommend

I am not happy with the job as a lot of our grout is still dirty. $550 is a lot to pay to be unhappy with the service you provided. Daniel rang me and yelled down the phone that I should be happy with his work. That is called verbal abuse and bullying. Just because we are pensioners. It should not make us susceptible to bullying .H ave a great Christmas. We won't because we are going to have to clean the grout with a toothbrush.

Very happy with the end result tiles and grout look brand new again would highly recommend.

Very efficient service. Technicians were on time and reliable

Vert professional and would use ant time.

Harry was a true professional. Thank you

Transformed my back yard and for this, very pleased. Only issue was the technician contacting me to object to the initial Measurements for the job and expecting me to come up with a remedy. It was a very awkward discussion. I simply asked him to refer back to his management team and stated I would honour the bill I was sent. I think if workers want to query quotes obtained for the job they are about to undertake that they should confer with their management team instead of instigating an argument. Despite this I am very happy with the result and would use this business again.

Excellent service and quality of work. Thanks Harry !

Yaseer's Communication was excellent. Explained how he was going to do the work and the job was completed without any hassles. I would highly recommend Yaseer and Tile Cleaners

We have just moved into our new house and were devastated to find that our timber look porcelain floor tiles were left very dirty and covered in grout haze, which the tiler neglected to clean off when he laid the tiles in September. None of the products suggested by our builder would remove the grout haze, so we decided to get the tiles professionally cleaned. We could not have been happier with the job Harry did when cleaning our floor tiles. He worked tirelessly all day to get the tiles clean and kept us informed about what he was doing during the entire process. Harry is an excellent technician and I would not hesitate to recommend him, especially if you have a difficult job as we did. Ben from Customer Service was also excellent, explaining the process and answering my many questions. Thank you for making our floor tiles look the way they should have looked in the beginning.

Ryan was fantastic and our tiles look absolutely incredible. Couldn't be happier with the job. Unfortunately it cost us twice the price from last time which was about 2 years ago. So we would really need to shop around the next time we want to do it.

Was very happy with the service, but the only downside was that it cost more than quoted... only quoted over the phone and not in person.

Chris did a brilliant job, very professional

Great service technician did excellent job explaining everything exactly what was happening and made sure we were happy when finished

Helpful and co-operative. High Quality work

Yesser did a great job. Very impressed with his customer service and very happy with the job. I would recommend him. Admin - need to communicate more as original booking was changed to the afternoon and then not kept, without communication until I contacted you. However, very informative with the revised booking, arrival time.

Clear and good communication - was notified tech was running late. Good work and advice given. Would use again and recommend.

Hi, The tiles were cleaned Ok . But the grout between tiles was not up to my expectation. When the advertisement says it is tile and grout cleaning I expected the grout to be cleaned a little more than the result I saw on the tiled floor . May be my expectations were too high. I was under the impression the grout would be acid cleaned to get the grime out. I do not know what was done. I did not visit the site while the technician was there to check the cleaning . May be I should have. This is my true view of the job. May be the grout cannot be cleaned more than what was done ? I have no idea. But for me the tile and grout cleaning for $495 did not make much of a change to the tiled floor at the property. I do not have before and after photos of the tiled floor area. This is my honest opinion Thank you.

The house was rented mostly and the grouting was dirty, as we bought it a year ago, they bought it up great I would use them again. Thank you

Chris was excellent, and really took care to get the best possible result. The whole process from booking to completion was very efficient.

"Technician" arrived 2 hours after notified arrival time (I was advised by text message @ 8.00 a.m. that his arrival time was estimated to be @ "8.29 a.m." - he arrived @10.30 a.m.!!!!! No courtesy call to advise of expected delay. Pleasant disposition, worked efficiently. Result of his work - the surface preparation resulted in the sealant being absorbed into the tiles inconsistently - resulting in extensive blotchy/patchy appearance. When the technician revisited several days later, he explained what had happened. He then applied 2 additional coats of sealant to the effected areas that day, with only 30 minutes between applications - IT WAS VERY CLEAR FROM HIS EXPLANATION AND WHAT WE SAW, THAT THE PROBLEM WAS EVIDENT - BEFORE HE LEFT ON DAY 1 !!!!! - AND ..... COULD HAVE/SHOULD HAVE BEEN RECTIFIED BY ADDITIONAL COATS APPLIED THAT DAY !!!!! WELL OVERPRICED. A lesson learned by us.

Dave was our technician. He was prompt, polite and personable. He was thorough in explaining the process and he did a fabulous job - the results he achieved are amazing! We would definately use Dave's services again!

From first chat to completion, amazing service, excellent communication, and actually remarkable work! Thanks from beginning to end , very happy !

Tiles not dried when cleaning was finished. Next day when the tiles were dry they were smudgy not shiny. Dark brown stains left on timber front patio near front door.

The two workers seemed to rush the job. I don't think their English was great hence they did not communicate very much. The did the jobs by hand and there are some spots that could be better. They did quite well but they just seemed to be in such a hurry. Also, they left one of their brushes here.

Sanjeev and partner were thorough , professional in the cleaning of ceramic tiles a terrazzo tiled bathroom . I was happy with the end result and they had their work cut out for them on very old and heavily stained ceramic tile . They were also pleasant to communicate with . The company itself tile and grout were quick to respond to my request for my tiles to be cleaned, and the price was quite reasonable .

Really happy with all his hard work. Completed the job in time.

A very good tradesman, explained the process and the steps he was doing to get a great out come

Daniel took pride in his work and did a great job with our slate floor

The Technicians that attended were friendly, knowledgeable and professional. I appreciate they did a great job, however I was disappointed with the end result of the grout. Tiles were fabulous. I was expecting grout to come up better as there were still numerous places that were much darker than others. I understand this may be due to the type and colour of the grout and not the technicians.

Joe is a great guy, polite, thorough

Harry was very polite, thorough and professional. Highly recommend.

We are very happy with the job. Our pavers are as good as new after a thorough clean.

We had a great experience and Daniel gave us heaps of advice on how to look after our tile surfaces going forward.

Great work, much better than I expected

Joe was fantastic, he was on time, such a nice guy, easy to communicate with him. He worked so hard and what a difference he made to my pavers. The sandstone around the pool is like new. I didn’t think it could be saved but wow what what a difference. My other pavers and front porch are also like new. I. Couldn’t be more pleased. Money well spent, 11 out to 10

Daniel went above and beyond in the service provided. Worth every dollar, floors look magnificent.

The tiles look nice and clean but not sure it was worth the $700. Was quoted $500 with the photos I sent but was told the space is bigger when they got here today so would be an extra $200. Not much i could do but accept as all furniture was moved and we needed it done. Took no more than 1.5 hours. So $466 hourly rate... hmmm.. feel like I should have done it myself. It really was just an expensive mop in the end.

Harvinder our technician arrived on time and explained the cleaning process to us. He was most professional and the tiled ceramic tiles cleaned up like new. We had the tile grout service as well the finish nothing short of amazing. Have no qualms recommending tile cleaners. Com .au From the initial phone enquiry to completion of the job most professional

Money well spent. I can’t believe how clean the tiles and grouting have come up. They look brand new which is quite an achievement for a 30 year-old floor. Very happy.

Technician carried on about not being ready, took us 2 minutes to have it ready. Rude with a “you happy with that? Anyway that’s as good as it gets” attitude. Hardest trade onsite to deal with the smallest job to do

Excellent job. We’re happy with the results

Very happy with results, tiles look great. Would definitely recommend.

I want to check if the cleaning area is really 45m2 for what I paid.

Hi. I had some new tiles laid which were impossible to keep clean. Felt kinda gritty and much harder to keep clean than the 30 year old tiles we were trying to match as part of a reno. Technician cleaned the tiles no problems (missed some in a doorway though) and applied the sealer to the newly tiled areas. As he was wrapping up he told me I would need to mop the new tiles every day. Who does that?? I have been doing it so far but they are still problematic to keep clean. Can you tell me of any sealers which may work better that I can apply myself? can’t afford to have you return to the house to apply as this is all I budgeted cost on the back end of a long drawn out renovation.

ny house was a big job and i feel towards the end not much effort to clean like the beginning

Joe was great and gave lots of advice on what cleaning products to use and why.

The technician did a good job and explained everything well, I am pleased with the outcome and appreciated the help. I am very uncomfortable with the billing process though, I authorised a charge for the deposit to my card, and and that was fine. Then I found the balance has been processed without further discussion or authorisation from me. This is an unacceptable practice and I will not be using it again.

I appreciate you came same day after Joe(ALL TILE CLEANERS) cancelled on us, but he assured me the grout would clean up to it's original colour and this job is patchy and just not a great result. The steam mop also left marks everywhere.

The communication about the delay to the starting time was very poor. However I am very happy with job done and the final result is very good.

We felt the tile cleaning service could have been better. The stains on our tiles that we wanted removed were still there after the clean. The attendant was polite.

We were very happy. Your worker was a warm, friendly man, introduced himself clearly, and was happy to help clear a couple of things from our porch that my husband couldn’t manage by himself. He worked quickly and quietly. I felt very comfortable with him, which is as important to me as the job itself. All your information before the day was easy to follow. Thankyou very much.

The tiles look great except there are still marks on the tiles heading into the laundry and a grout line looks like it hadn't been touched.

Still working through getting this cleaned post 1st visit so will aim to update the review when resolved. Promised minimum 80% clean, given specialists in tile cleaning, currently 50% clean in 50% of areas. Hoping they will bring out the next level of cleaning, to remove final dirt .

Thanks. Great efficient service. Will use again

The grout looks much better after this cleaning job, now the overall tiled area looks much fresher. Thank you

Fantastic. Will certainly be requesting him next time.

Good fella who knows exactly what he’s doing. His offsider is a champ as well. Will definitely get him back next time.

Friendly and professional service from Gayan.

Joe was fabulous. He was professional and sincere. The tiles looked brand new after cleaning. Very happy with his work. Highly recommend The only issue I had was that the appointment time and date was changed a couple of times.

Great job - we can’t believe how clean our patio is now! Thank you.

Very professional team - process was exceptional right out the gates. Rare these days The works were requested at very short notice and we were accommodated and kept updated of process. Contractor [ Chris] was very professional and completed the works as scheduled, coming back on 2nd day an hour earlier to help us achieve handover

Tile

Joe was excellent no complaints at all.

Communication from enquired day to actual day of technician doing job was exceptional.Level of work very good my whole dealings with your company above what I expected have and will recommend your company

Not happy at all with this service. Left water marks throughout the house, scuff marks were not removed (one wipe with my finger and their gone), damaged the render to house moving his equipment, wanted to use our wifi to take payment. Over $600 to clean 80m² in an empty house with tiles that are only 6yrs old. I'd be more than happy to change my review to a positive if the above items are rectified in a more professional way.

Very good work. My floor is cleaner than ever and looks new.

My tiles have never looked so clean, thank you.

Most of the tiles scrubbed up well except this one section. A blind fell down and it was left outside on the balcony. I had to put it back. A bucket was taken out from under the bathroom sink and left out. When I went to Put the bucket away there was water under the sink. I had to mop it up.

Super patient workmen who produced an amazing result, thank you

Moorty was very friendly and would recommend him

Very happy with the result. Moorthy was a diligent and hardworking person and achieve the outcome I was really hoping for. I am delighted with the cleanliness of my travertine. Thank you. I will certainly be passing your number on to my neighbours who also have travertine floors.

few marks on the vinyl buffing from left over paste. Tried to clean it didnt come up nice. Didn't clean all spots in second rework visit. Tile cleaning not up to mark as well.

Chris was pleasant and professional. We thought the floor tiles had black grouting and we were shocked after Chris had cleaned the tiles to see the grout is actually cream - the results are amazing! John and Julie

Parked on my grass which i still find very odd. Its a looked after lawn and he just parked on too even through there was ample space on street just besides where he parked! He did not seem to be phased by it after I asked him to remove the car off the lawn. Not sure why the huge rush for a cool $440 gig he then spilt somehow litres of water on my high end carpet. Then cleaned it like he was doing me a favor. This carpet is well looked after and did not need a clean to bring its end life closer. Again he did not seem to be phased by it. Just seems to be a sub contractor. Was expecting better like someone from the actual company. Floors could have received more care at-least for it to dry to touch up areas that could have needed more clean but just wanted him out of the house. Im not into publicly shaming business but this was just wrong.

Not happy with the low quality work done in haste

Very happy, brilliant result.

Big job, did find a few spots that were not quite clean, clean those my self, I was not worried about the few spots missed, they must have been hard one to move? Jin was a nice guy

Tiles came up looking great! They did an excellent job! Thank you!!

Jin did an amazing job! The tiles are sparkling and look brand new. He was very friendly and made sure to get every corner of each tile. I called a few places before hand but no one was as polite and open about the safety precautions with covid. You guys were the only company that let me know Jin is vaccinated and wears a mask. With a young family I appreciate this. Contact was GREAT leading up to the clean and had emails coming through reminding me. Will definitely recommend you guys to family

Chris was a pleasure to have in our home he did an excellent job cleaning our very dirty tiles Would use him again Thankyou to Chris

Did not get rid of all the grime in the grout of main tile area - Bathrooms were ok . Overall very average finish was hoping for better

overall acceptable service

Work was done well although I did expect a more noticeable result

Sam worked miracles! Very thorough and careful to clean every tile. The end result had our courtyard looking as though the tiles were laid today. I realise that this job needs to be done regularly, and hope Sam is available next time. He moved pots and furniture without a problem. When he finished he tried to help me fix a problem with my automatic garage door, and gave good advice - so a big thank you. Also I was impressed with the communication from the company from the time I made the booking.

Hi Joe’s work was excellent. Very happy to have the tiles and cement clean. Joy

On time no fuss.

I can thoroughly recommend Daniel. Not only did he do an expert job, he is polite, considerate and explained everything that he was doing really well. We were delighted with the transformation to our tiles :) Liz M

David Winn did an excellent job in cleaning our porcelain tiles.

Ryan was respectful, and explained most of the issues. The tiles do look great. Waiting an hour before being able to look at the result meant I missed where the dirty water soaked about 5 inches into the bedroom carpet at the door. I have had to arrange for the carpet to be cleaned and hope the damage can be made good. I was disappointed the first 3 appointments were cancelled and only 1 was because of Covid lockdown. The messaging from the office was disappointing as on two occasions I had to phone asking why the staff was not at the house as I had not been notified. The cost was 1/3 more than the quote and although I paid while Ryan was at the house, I received a text 3 1/2 hours later saying I had not paid. The communication from the office could certainly be improved.

Moorthy was a very helpfull and friendly technician. He explained what he was doing and why, and we are very happy with this job of work and with him. We would highly recommend him.

Dimitri was great.

My floor tiles are a non slip tile and catches the dirt and grime. My tiles have come up amazing. I really wasn't sure how well they would look after but the are bought back to new. Awesone job and worth every cent.

Moorthy did a brilliant job. Thankyou for sending him.

Joe was very helpful explaining the problem with our tiles. Please send me the receipt. Thank you.

Hi, Firstly, Ryan was unable to bring either of the machines up one flight of stairs following the assumption that there would be a lift. Tiles and grout in places were left as dirty as when you arrived. The quality of the manual clean was less then average. I have photos after your clean and then after cleaning myself on the weekend and I was able to do a better job manually. The service by your company is incredibly disappointing. I have photos of pre and post clean and would appreciate if a member of your team could call me. Thanks Chantelle

The guys that’s came to my house were amazing very good at what they do and professional. My tiles look amazing so thankyou. However the actual company itself Tile and Grout Pro not so professional they gave these poor guys the wrong address and when I rung the office I spoke to some half wit twat that had zero people skills. So you might what to look into that, also when the women rung me from the office it sound like she was in a pub it was so noisy I could barely hear her.

Very professional. Thank you to Chris great work.

The young man that completed the clean was very hardworking and polite and did a great job cleaning our tiles. We were very happy with the end result.

Excellent service. Will definitely use again. Call back with quote and date for job almost immediate. Job done following day. Patio looks amazing Thanks Joe you're a legend.

Dave was very friendly, explained everything well, on time, and was very fussy about his work, and made sure he didn't dirty the house.

I rate Joe 10/10 experienced Tile Cleaner, very passionate, dedicated, 100% quality work. Harry the Assistant hard working, did not even take a break.

Spent 10 hours on Sunday to clean our tiles and job was not up to scratch. Left marks on the tiles that won’t come out, suppose to have truck mounted equipment and high pressure equipment with hot water. Didn’t exist. Came with gear that a cleaner would use to clean a house. Not real happy with the job.

Jin Ban helped us to do an acid cleaning of the front boundary brick wall of our house, which had an efflorescence problem from limestone pier caps that hadn't been sealed properly. Arrived at the appointed time. Did a great job cleaning the bricks. Answered my questions. Very happy with the job. Would hire again.

Experience was ok - not outstanding, but ok. Not a big deal, but received a text advising running 10 minutes late, then arrived 30 min late. Technicians discussed and checked during progress. Understandably they couldn't get all stains/discolouration out of the Pebblecrete - but a bit disappointing that the final result didn't look better for the $660 charged.

Just excellent, highly recommended

The tiles were cleaned to a good standard but in the quote it said tile and grout clean, the grout was not touched it still had build up on it and still looks horrible

He was polite , and did an average job for $528 I would’ve thought I wouldn’t of had patches of dirt in areas I’d of thought it would’ve been an even clean

They were efficient and professional.

Dave was very knowledgeable and not pushy in any way. He gave an honest appraisal about what could be achieved and we were extremely happy with the result. Dave worked efficiently and finished well within the given time frame. Well worth the money.

Great job. Grout looks great now.

Thankyou I was blown away by the professionalism of the 2 men that arrived at my home today. So surprised by the completed job and would definitely use this service again and recommend to all my friends. This is how a business should operate. Well done Tile and Grout Pro. Sharen McCaig

Fantastic job, our tiles are almost a different colour. They thought they may have to do the two step process but only needed the one, so very honest. Thanks Dp Kc

all good

Parminder was a lovely man. Willing to get the job done. Great job, still wet when i left, but what was dry looked great, the tile and grouting was so clean. Thankyou Parminder. W

Our floors finally look like they should. Nothing was too difficult. I would use them again.

Our tiles really needed cleaning. They've come up really good. Daniel was great with his advice on how to maintain clean tiles.

Joe was fantastic... he rectified any problems in an instant! Great customer service and communication. I liked the fact that he did a patch test first and explained exactly what the process would be prior to beginning the work. He explained in detail and assured me he would seal my tiles well. Thank you

Maddy was early to our job, we received notification he was on his way, he was very personable. He explained how the process worked and how long it would take. He showed us results halfway through the job...wow...what a difference. On completion he asked us to inspect, we did and consequently very happy with the result. Very reasonably priced. Would highly recommend.

Joe was fantastic... he rectified any problems in an instant! Great customer service and communication. I liked the fact that he did a patch test first and explained exactly what the process would be prior to beginning the work. He explained in detail and assured me he would seal my tiles well. Thank you

Very happy with the results, would recommend this company.

We thought we would have the shower floor included as it’s technically floor. Now we have a clean surround and a grubby shower!!!

My carpet had dirty water spilt on it from the machine .Whilst the technician did try to clean it on in section in daylight it is stained.Also I am very very unhappy with the job done. I would like it done again please. It was not cleaned off properly In fact it is not satisfactory in the day light. Please ring me asap Christine adams

Chris was brilliant. On time, polite, courteous and did a fabulous job of bringing our tile grout almost back to new. I highly recommend A

We were dubious about the success of a professional clean of our porcelain tiles versus trying to clean them with conventional methods. We are glad we took the opportunity to allow a professional cleaner with quality equipment to clean our floors.

David was exceptional, very thorough and took great pride in his work.

We were extremely pleased with our clean tiling job of our kitchen laundry and bathroom tiles. The two men doing the job were very nice men. We would recommend them to our friends. Thank you.

Joe was very professional and did an amazing job in an efficient amount of time. My floors have never looked so good I highly recommend Joe.

Hello this has been a very difficult process, the workmanship was very poor and needed to return and still not resolved. work was completed on less ten 45mins and when the tech returned they came with a bucket a sponge then told me to mop the floor. I asked management to inspect but was denied. I was asking for help but was not have my phone messages replied nor my text or emails and I needed to make the repairs my self so I could return my furniture in the house. Since I have been speaking with Rob? and providing all information as requested and now has stopped communication with myself. I am now taking this matter to Fair Trading to resolve this matter. very disappointed

Arrived on time. Cleaned a very old floor. Neat and tidy. Would recommend

Dimitri did an amazing job, very happy with his work and will book something again with you next year.

Arrived on time, explained the cleaning process, left no mess, completed job within expected time frame. Really good job. The tiles now look new! Will use this service again and will readily recommend it.

Very Efficient and well tidy job.

Chris was very helpful, explained everything, however there was some difficulty with his English

David was thorough and very good.

Ryan was accommodating and thorough. Very happy with his work and would use him again. The floor looks amazing.

We were very pleased with our tiles after Daniel cleaned them. The result was amazing. Daniel was on time, very professional, and pleasant to deal with. Thanking you all. Colleen. Currambine.

Many thanks DP The few small areas of concern were corrected and everything now looks great. Great service.

My technicians were Saurev and Gopi. They did a great job. I'm very pleased with the results. Looks like a new floor. Thankyou Tile Ckeaners

The tiles in the bathroom were completed very satisfactorily - there are no issues there. The technician was very pleasant and courteous - although difficult to understand and for him to understand us. Wooden floor - not entirely satisfied. I certainly didn't expect it to be perfect. However, there were a few drops of paint around the floor that I would have thought should have come off easily with what was being done. I also assumed that there was some kind of coating that was applied to the floor to protect it - but we were able to scratch off the paint drops ourselves. So not entirely sure the whole process was completed? I will be contacting someone about this.

Definitely worth the money, floor tile grouting is so clean. Very good service.

Unfortunately we are still waiting for the job to be finished. Communication has become worse as we try to have the job finalised.

Great service ... great job done ..

The 2 men arrived on time were very polite, worked very well and did a fantastic job. Very much better than we were expecting as the tile floors were in such bad condition. A big thank you to you and the team in general. E

The 2 men arrived on time were very polite, worked very well and did a fantastic job. Very much better than we were expecting as the tile floors were in such bad condition. A big thank you to you and the team in general. E

Excellent service, my tiles look amazing. The technicians were professional and informative. I am very happy.

Andrew did an amazing job. He communicated especially well. He was very respectful of my home and took great care of the furniture he had to work around. I had no doubt he was committed to getting me the best possible result and he did. I highly recommend Andrew.

Great work, but about 2 hours late and no communication to inform me they were running late.

What an amazing result, far exceeded my expectations! The tiles look great and the grout (Alabaster white) was pristine. So incredibly thankful. Home looks new again. So greatly appreciated and will be recommending to my friends without hesitation. Awesome job!

Roy

Professional.

Jin Ban was extremely methodical. He applied three different test samples to the floor to see which treatment would work best. When sorted on a method, he was highly attentive to detail. The results are amazing, especially considering the condition at the start of the job. He was very polite and managed the workspace well, leaving no mess. We can't recommend him highly enough!

Daniel went the extra mile to get these old tiles back to original. Excellent result. Daniel was efficient and tidy and we highly recommend his services. Thanks so much Daniel

WOW who knew the tiles could look so fantastic, both the tiles and grout so, so clean. Arrived exactly on time, explained the cleaning process, inspected all the areas that I wanted cleaned, even cleaned a couple of places that I hadn't expected to be done. Can't recommend Daniel highly enough to anyone looking to have their tiles and grout cleaned, quality of work, customer service, on time to the minute and great value for money

Punctuality, cleanliness, communication, good customer experience.

Very good service. Excellent value for money and great results.

Ryan was excellent and did a fabulous job. The booking process was a nightmare

We are very happy with the result. Everything went smoothly and all avenues were clearly explained. We ended up paying less than we expected. We will use them again.

I was completely impressed by Daniel and his work mate, another Daniel. They provided a concise briefing of what they were going to do and the standard they could achieve given the age and soiling of the sandstone paving stones. They got on with the job and did an excellent job to my satisfaction.

Extremely professional!

Daniel was an excellent technician. Prompt, efficient, friendly with lots of maintenance tips to help in the future.

Dave was great, very helpful and gave me some cleaning advice for my tiles. Worked his ass off to get my tiles back to their original condition! Very happy with Dave

Sam did an excellent job! The floors look like brand new. He came back three times to make sure that the floors were cleaned properly and that the driveway was cleaned. Very impressed.

Great service. Tiles came up like new!

Michael was courteous, friendly and a hard worker. His workmanship is A1 and we are very pleased with the completed job. Thank you Michael.

Wasn’t happy with the end result quite a few dirty marks left on tiles. My hose link attachment broken and a large gouge on my bathroom door. I was not advised by technician but discovered this when they left I will not use the service again or recommend to friends

Parminder was very professional, on time and the tiles came up a treat! Would highly recommend if your floors are needing a lift!

The technician was hard working and experienced thank you Ian knipe

Daniel was a lovely man and a pleasure to have around.

Only issue we have was he struck our newly painted wall with the handle of something and left a big black mark we cant get off

Since our tiles were installed 2 months ago, today is the first time we've seen it look like the showroom colors. We're happy with our choice to clean and seal with you guys.

Daniel was a great guy and did a wonderful job we couldn't be happier- our Tiles look brand new :)

David was friendly efficient and clear on timing of the work - so delighted will the results

Phil was very professional and left our floors sparkling clean

Nadir did a good job cleaning the tiles but when I spoke to consultant we were supposed to have been having tiles regrouted in areas which when Nadir came I was told that he didn’t do that. He was also 4 hours late which I believe was the fault of the person who booked him. Overall tiles were clean but that was not the service we had requested. Disappointed

The technician was amazing I was very happy with his service. I was not happy with the company I had a booking for Thursday which they cancel 1 hour prior I took the day off from work plus I have moved all my furniture. They finally show up on Saturday.

It was a pleasure having him doing my tiles, his work was outstanding I would recommend him to anyone Great worker gave 110% to whole time . Marg

My tiles were never cleaned when I moved in and 18 months later there was alot of dirt build up. Joe did a great job and they look like new now.

Although our technician was extremely lovely and did the best he could do given the restraints, as a whole we are quite disappointed with the service we received. Although it is visible a clean has taken place (albeit somewhat superficial) the outcome, in our opinion, does not constitute the cost of the job. We have had this done in the past and received a better outcome at lower rate. Although we acknowledge that it has been some years between cleans meaning that more wear and tear has taken place and price inflation needs to be taken into account, we received a quote from a different company to clean the entire courtyard which included the walls, shade umbrella, all surfaces, moving of furniture etc. at a price that in the end wasn't that much more than the updated quote you provided us. Again, our technician was friendly, approachable, and did the best he could do, but the service was extremely expensive given the outcome and the fact that we will probably need to do further cleaning.

Very happy with the wonderfully clean tiles. The whole process from booking the job to the finished product was conducted very professionally. We will definitely be using you again

Excellent worker with attention to detail. Thank you Ps what on earth does ‘parminder’ (at top of this survey) meanjQuery2110815605532847058_1556273932969

The sealer was not completely stripped and as it previously had a water based surface gloss finish the application of a natural sealer (which I was advised on the phone was what I should have applied) means the floors are patchy and a lot of ingrained dirt remains. Now it is daylight it looks horrendous. Patchy, gloss in parts matt in others, streaky, stained, by the skirting boards has not really been touched. I was told by the technician stripping the sealer does not actually mean stripping the sealer it means taking the top layer of sealer off. Unfortunately the fact sheet emailed to me misrepresented what the process was and what the outcome would be. It was a complete waste of money. The section I had done myself was much better and it now looks worse. It was annoying as there was no reason it could have been done better - I was happy to pay more to have it done properly. The machine has left lines and streaks everywhere as well - I will have to get it redone or rip the tiles up basically as this process has ruined them. It was better before it was 'stripped and sealed' - which was not what actually occurred. The technician and his assistant were polite, took care of my home and were on time. Happy to send photos through. The photos taken yesterday whilst it was cloudy and the sealer wet do not represent the final outcome. Had I known the outcome I would never have proceeded. $1250 is a lot of money to have essentially thrown away.

Parminder was fantastic Professional, friendly and polite. The Quality of work and attention to detail was great. Everything that could be cleaned off was and the tiles and grout almost look new again. I would recommend this company to friends and family in the future. Thank you

I would recommend Tile and Grout Cleaners. Joe was terrific to deal with. Excellent clean and very dedicated. Would go out of his way to be of assistance.

End result was excellent - a few “hiccups” with original bookings but all was rectified

Very pleased with the results. Tiles look like new

we found Daniel to be courteous, and worked very hard to remove all my greasy spots on my kitchen floor tiles which he did very successfully. My floor tiles in my bathroom are like new again. The grouting is back to the original white!! Would definitely recommend him. Thank you, Mr, and Mrs, Pursell,

I appreciate there was a problem with machinery and we rescheduled with 30 min notice! I was surprised that your service didn’t lift or move anything even though we had everything of the floor a 3 seater couch could have been moved? I would recommend in future that your team mop the floor to an almost dry finish rather than a hazardous wet floor (Really surprised and mentioned that point)! Overall definitely not what I expected! Really surprised? The upside is there is incredible room for improvement..... Offered without prejudice!

Garth was able to explain exactly how he would clean our tiles, how long it would take and how best to maintain their cleanliness. Good job!

A very good outcome was achieved

Very happy with my beautifully cleaned tile floors. They came up like new. Quick and wonderful service. Friendly and professional technician. Highly recommend you use this company also..

Didn’t get the tiles clean. Would have expected some sort of refund. Tried his best I guess.

Daniel did a great job on our tile floor, on time and very helpful with information on the upkeep. An experienced and courteous tradesman. Ray Smart Kalamunda

Only issue was when I rang to pay over the phone I left a message to ring me back and no one did. Ended up paying online. Other than that I was happy. Very pleasant contractor who explained everything he was going to do.

tiles look great he was efficient and did not laeve a mess VG

Vincent and Albert were very amiable and both my wife and myself felt comfortable with them immediately. Their work was meticulous and we would highly recommend them to anyone looking for this service.

Nice friendly professional tradesman.

I was very happy with Adam's work. Always cheerful and obliging. Overall excellent performance. Dave Routley

A small amount of new paint was stripped from the fence and boards of house, but I suspect that is unavoidable given the tiles butt up against them.

Very good

Adam was very polite, professional and did a great job.

Got caught in traffic, but did ring to inform me

Xxxxxxxxxxx

Adam was very knowledgeable and did an amazing job

I m satsified

Arrived on time, hard working and good attention to detail.

Unfortunately I was very disappointed with this service. They did a reasonable job with the large area of tiles but when I made the booking I wanted someone to clean all tiled floors including shower bases, replace any damaged grout and re silicone around the shower bases. When the technician arrived he was quite arrogant and said he had been given the job because the original guy had left the company. He said he doesn’t do Silicone or re grout so only cleaned the tiled areas but I didn’t get a refund. He also forgot one of the shower bases. I was interstate when they came but rang their office when my husband told me about the issues with the Silicone and grout. We then had to pay someone else to come and finish the job.

No issues with David or the quality of work.

Very happy with the job.

Mike was fantastic. Arrived on time. Did the job quickly. Explained what he was doing. Very happy with the outcome.

Job well done and technician friendly

.

A very thorough job.All the tiles treated are looking great.

Great service by David would certainly recommend the work.

Steve was great! My shower and balcony are like new again. Highly recommended!

After all the communication I had with your company about the shoddy job carried out by Muflic, I am amazed you ask for a rating. The cleaning job was not satisfactory. The wrong cleaning equipment was used. I did not want to pay for a job that was unsatisfactory. Oil was also spilled into our rubbish bin. (This was denied) I had to employ another company to finish the job. Muflic rang me twice for payment, becoming rather aggressive when I refused payment. A Peter rang me demanding payment. When I refused he said "See you in court" With the cost and inconvenience of a court appearance in mind, I grudgingly paid the bill. My experience with your company was an absolute nightmare. How you will survive in business behaving this way is the question I ask. Other cleaning jobs in our group of units were missed out on because of my experience with your company. Ken White A mess was left

Adam was very friendly, explained what he was doing and did a great job to our tiles!

Very expericed and job well done Thank you

I received a text message a few days before they were due to arrive to clean my poolside sandstone tiles, then received another text day before reminding me of said clean and on the day I received another text advising me of the exact time they will be arriving. They arrived dead on time. Communication was great. Grouting was also to be done but they advised me that they would be unsure how much grouting would need to be replaced until they had actually finished the clean. They advised me on how they were going to clean and seal the tiles and got to work. The tiles are looking amazingly clean. 100% better than before. We were given a verbal quote for fixing the grouting but are waiting on the formal quote to be received via email.

John came back to re-do our tiles and did an excellent job on his return visit. We understand that John is new to this position and was not initially aware of the procedure for cleaning the grout. On his return visit he was able to get the grout clean, it looks amazing.

We were disappointed with the final result

Adam did try 3 different cleaners but unfortunately the grouting cannot be restored to near new. There was some improvement but unfortunately the only thing that will get this looking better is regrouting. Which I didn’t want to do.

Yes, good work in a job not considered to be easy.

Good advice and a good job

Zac did a great job. Was very professional an friendly. Would highly recommend.

Not good. We have had the Clean rejected by the property owner with corners and edges still dirty. This job took a further 7 hours of manual scrubbing to bring it to an acceptable standard. Follow up communication is extremely poor when a job is not done to an acceptable standard The cost of $620 and the premium paid to get the tiles cleaned leaves a sour taste and we could not recommend this company.

Arrived 45 minutes late. Despite explaining at time of booking that some tiles/grout need minor repair, Zac said that he wasn't informed and quoted a ridiculous price in additional to the $600 quote. He was minimally conversive, bordering on rude at any requests made. We will not be using Tile Cleaners again nor would we recommend to our friends/family based on this bad experience.

all good

The tiles look cleaner - Zac was polite & efficient & arrived on time.

Before Wade started work he walked around the unit and checked all areas to be cleaned and explained up front what marks could not be removed and why. After they finished the job the key was left where agreed and all rubbish was removed.

Pasan and his co-worker were very efficient and a pleasure to deal with. I would recommend this team to anyone.

Very good job

Steve has a lot of knowledge in his field of Tiles and was happy to discuss the issues thoroughly before starting the job. His good advise and excellent work has made me feel great about my house. Can't wait to move back in! Thanks Steve.

Steve was friendly & professional. He explained fully what work was to be done & did an excellent job. I can thoroughly recommend him.

The quality of work associated with cleaning of the tiles fully met my expectations. Steve was courteous and operated efficiently. However subsequent to Steve's departure I noticed serious cracking on the new kitchen units, where ever they came into contact with the cleaning solution. Steve said this may be a problem before he started. I said go ahead based upon what appeared to be an acceptable risk and believing that he would take good care. What Steve should have said was that you will have a problem and I would not have proceeded.

Honest and efficient

Great job recommend Steve to any floor cleaning job.

I was very happy with the end result, my floor is looking lovely, clean and fresh. Wade was very helpful and friendly and did a great job paying attention to detail. Would definitely recommend Tile Cleaners. Thank you.

Very good work done by Wade

Wade was terrific in the way he did his job , but I was expecting a better result for the money.

The cost was double what I was quoted over the phone and I don't understand the basis of how I was charged. Disappointing results for cleanliness of kitchen tiles. Happy with result on the vinyl - just twice what I expected. Have not received a tax invoice for the work and I am a business - I need this.

Steve was extremely professional, gave helpful advice and did a great job. I highly recommend this service.

Steve was very helpful and knowledgable on the damage to my surface. Although not Steves fault my appointment was delayed on 3 separate days due to miscommunication within your company.

Very happy with the customer service and the level of quality of finished job

I found Wade excellent and am happy to have him back in 6 month if I need to Diana mccarthy

I was happy with the work overall but am a little disappointed that after cleaning and sealing, the tiles have lost their polished shine. I suspect that this is normal with cleaning? Pasan was polite and the communication was good.

Hi, The work done was great, however the attitude of the contractor collecting the keys was not the greatest. I had staff members coming into our reception area to ensure I was okay as the tone and voice was quite rude. Thank you, Rach Brown

:-(

Very professional. Good customer focus with honest advice based on solid experience.

The job was done in a professional friendly manner my wife and I were both very happy with job

David was very friendly and very professional in his approach to my job, I can't fault any of the work he carried out.

Excellent job, thanks Zac

Zac was late however he did call to let us know. Overall, the tiles have come up great, some issues with the grout that were unable to be fixed but Zac ensured to explain to both myself and my wife why this was. Showers came up well too. Zac was very informative and took the time to do the job to the best of his ability, we would certainly call him again.

excellent.

Adam was very friendly and told us exactly what to expect from the bathroom. I was surprised however, at the tools he used. The invoice states a machine would be used - only a large scrubbing brush and mop was utilised? Not quite sure this is what we expected for the cost. We do live up a flight of stairs, if this is why the correct tools weren't used, it would have been best to set expectations from the start. Adam did tell us he left a treatment of some kind on the floors, but I had to mop the next day as the floor became sticky and grimey.

Great job. Tiles look best they have in years. Will use again.

The best thing about our experience with Pasan was that he was very clear about our paver cleaning options, and the costs involved, as well as the suggestions for how to maintain our pavers in the excellent condition he and his colleague were able to achieve with their cleaning and sealing work.

I've really appreciated the fact that Pasan was 10 min late and he called me up. As a business owner, be punctual it's fundamental. Great work and good communication on what was going to happen.

Pleasant and professional.

The boys did a fantastic job cleaning my tiles they look brand new. The only thing I found a few hours after they left in some areas the tiles had a dirty film over them like the dirt hadn't been mopped off properly. Other than that (which is an easy fix) we are really happy and will recommend an we will also use again Thanks Karen

Very happy with service and finished work. would be happy to recommend. internal tiles came up looking like new. Gary Port Kennedy

Friendly and informative and very happy with the result.

Unfortunately we were going to ring today as one of our showers (main bathroom) tiles were not cleaned. This was one of the main ones I wanted done. Very disappointed. Our house is very small so to pay $385 & not have something done is pretty poor service.

David was amazing! The tiles and grout came up a treat. David was super friendly and extreamly professional- I highly recommend him. The communication with tile cleaners to start with was very poor, it took three times for them to actually get back to me.

I have sent a previous email stating that I am unhappy with the job that has been done. The quality of the clean is not consistent. Some parts of my floor are very clean, others are not so clean. Please contact me via return email. Lee and Melinda Campbell

We had Adam clean the common area tiled floor at our shopping centre in Castle Hill . Adams workmanship and attention to detail was first class giving our floors a look not seen since they were new, nothing was to much trouble for Adam. He arrived at the agreed time and got straight to work finishing the job quicker than i had imagined possible. I would not hesitate recommending Adam for any cleaning you may require for your hard floors as he provides a top notch result at a very reasonable cost as well as providing some great tips on how to keep our floors looking good in the future. Michael Davis , building manager Knightsbridge shopping centre Castle Hill.

Thank you , was very happy

Muflik was extremely courteous and his work was excellent. Regards Kendra Topp

On time, courteous and did a great job. I would recommend highly.

The tiles cleaned up well. Thank you!

Steve was great, told me what could be done and couldn't be done and explained it so anyone could understand. Would have no problems in recommending Steve to anyone.

Very professional n friendly

We were most pleased with the end result. Whilst disappointed with the company's necessary cancellation of the initial appointment, we were grateful that it was accommodated the next morning as there was a chain of services happening. We had asked for the earliest possible start, again to accommodate the services following, scheduled for approximately 8.00 am. Zac did not arrive until 8.30 and after some setting up, found it necessary to leave again and return to start the job around 9.30 am. I write this not to complain, but the young man seemed to be full of a tale of woe and his well being concerned me. As such we supported cool drinks and so on. I believe he had experienced hospitalisation Monday evening. Perhaps dehydration. Not sure if Zac is an employee or a Franchisee but thought perhaps someone might need to chat with him. We could not fault Zac's work nor his politeness. This is an R U OK statement. Sincerely

all done to scope :)

yes it was well organised and the workers were very polite

Steve was a very professional, polite and hard working young man, who went to work immediately, first explaining exactly what he was doing and what results I should expect. He even showed me before and after photos from previous jobs. After approx 4 hours he completely a combination of jobs including tile cleaning and regrouting. I was amazed at the results ! Would thoroughly recommend him, however, when it came to payment the office staff member, Hana, was being extremely difficult when I asked to pay for the job in cash. She stated that this is illegal as there is no record of the transaction in their account, even though they had records of my booking along with a copy of my invoice, stating it was paid in full by cash. If cash is not accepted, and as Hana stated Illegal, why on earth do they have it as a method of payment option as CASH on their invoice !! I have never in my life heard anything so ridiculous ! 'Maybe they should advise their clients that they do not accept payments in cash upon booking the job in, and secondly reprint their invoices to not show cash as a payment option. After much deliberation they finally agreed to accept my cash, after totally embarrassing their poor technician, and exasperating me !!

Slate (now) looks as good as the day it was laid!!!

Tiles look amazing!

I took a day off work for the tile cleaner to come on the Friday. He rang me 20 minutes before he was supposed to arrive to say he wasn't going to make it. He came the next day and was slightly late again. He cleaned the tiles but i am not overly happy with the way the grout has come up and ended up scrubbing some parts myself with grout cleaner again. he was going to come back to me with a quote for replacing some of the grout which ended up being missing in some parts and I never heard from him again.

Efflorescence treatment for a small bathroom. My first appointment was cancelled by the company the day before. The rescheduled appointment was very late in the day on a Friday (4pm). I had booked in for the treatment including tile cleaning and asked for one or two broken tiles to be fixed. But when the technician came, he said he didn't have the tools to fix the broken tiles. He did the treatment, and I went to inspect when it was supposed to be completed. There was obvious shadowing around the toilet and he sprayed more chemical there. He was not wearing any protective clothing or a face mask. The chemical was quite strong; he told me not to go in the bathroom. I asked if he cleaned the wall tiles, he said there was no point as they wouldn't come up any better. I couldn't enter the bathroom because it was wet, but he assured me that it was all clean. He told me it would take 30 minutes to dry. This service cost me $385 in gst. I am very disappointed. The wall tiles were not cleaned at all. I left a message for them to call me and they never returned my call.

The grout on our floor was still very dirty after he had left. He excused it as marks he coukd not get off. I got on my hands and knees after and cleaned all the dirty marks out myself. With my daughters we recleaned the whole floor and got it looking good. We complained to your office and were told that there was no refund and they could come out again, but our son is getting married and we needed it done that day. We are very disappointed as we spent $550 for a job that had to be redone by ourselves. We would like a refund please. We are very happy to take this further if there is no refund.

David did an excellent job. I would highly recommend him for any tile cleaning needs.

It was a little pricey

David provided an excellent service but I thought that, given the time taken to do the work, your non-negotiable minimum payment was excessive. Fortunately David accepted that I had received a quote for the price paid. I didn't appreciate the call from whoever was trying to push my sealing the wall in addition to the clean. It was a bit like the McDonald's' catch "Do you want fries with that?"

Easy to book and pay and the quality of the work was also very good. Would recommend to anyone.

Tony and myself were very happy with the wonderful job Glen did at our home today . Thankyou Trish / Tony Williams

Issues raised on the 12th of September have still not been resolved some two weeks later. Have to follow up weekly but still no re-attendance.

Did not have the knowledge skills to strip sealant off external tiles

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Results were great and Adam was personable and professional. Would definitely recommend Tile Cleaners.

John did a great job

There was a noticeable difference in the grout colour and the tiles were cleaner than before in the kitchen. Bathroom and shower also showed a good results. A professional job in only 2 hours.

Fantastic result

We are currently renovating our Investment Property to sell and we had Glen come and clean the tile floors. What a transformation. The grout looks new again and the bathroom, toilet, laundry were transformed. He was prompt, very careful around our newly painted walls and I would thoroughly recommend him.

great job, on time, friendly, floors look amazing

Very quick and great service. Would recommend.

Steve came on time and explained the procedure. He was very efficient and pleasant. I am very happy with the results and would recommend the service and Steve to anyone who wants to rejuvenate their tiled floor. Mira

I am very happy with the friendly and professional work undertaken on my tiles by Adam this afternoon but EXTREMELY disappointed in the lack of response I received from Tile Cleaners after calling the mobile phone 4 TIMES and the 1300 number TWICE in seeking an answer to queries that I had-in fact I found this to be the height of rudeness and if it was not for Adam I would have cancelled today's service from Tiles Cleaners for ignoring calls from a paying customer

Both Roy and Gurjeet were prompt and the quality of work was good.Unfortunately the person in charge of accounts Frank Yates wants a crash course in accounting and customer communication, i paid the guys when they finished the job but Yates sent me 3 emails requesting payment ASAP , 3 phone calls and help from a female phone girl the problem was fixed ,no thanks to Frank Yates

We were really pleased with the work of John from Tile Cleaners. It's great to have our sandstone looking so bright again. Thank you !

Luke (and John) came right on time at 7am. They had no problem moving a very large table outside which I could never move by myself. Both men were courteous, and honest about some paint marks that were oil-based and therefore impossible to get out of unsealed terracotta tiles. They completed the job in an hour and there were large areas to be cleaned. I am very happy with the results and would recommend Tile Cleaners unhesitatingly.

Adam was polite, punctual and professional. Only negative was the $660 for what amounted to less than a full half hour's worth of labour.

Pasan was very pleasant and did an excellent job. He was unfortunately an hour and a half late, arriving after 10am when the appointment was booked for 8.30. I had two real estate agents attending at 10 and it was difficult to hold the meeting with the noise of the cleaning outside the kitchen. Disappointingly after arranging for Pasan to return the following day at 9am to seal the tiles, he rang at 9am to rearrange the time and turned up around 10.30am. This was very inconvenient as I had already rearranged my childrens' activities to accomodate the 9am time. I am unaware as to the reason why and if it is because the company is not scheduling its work adequately or scheduling too many jobs for one person, you may like to consider the impact of this on both customers and your workers. Regards Andrea

Parminder was prepared to review his progress with me and make adjustments to the process, resulting in a good outcome. Highly recommend him.

Easy to deal with and also provided good recommendations to repair my tiles instead of replacing them.

Very happy with the end result, quick and quiet floor looks as good as new again. Will use service again and happily recommend. Maree P Brisbane

Glen worked really hard for a solid three hours. He explained everything very well. Bombarded with emails though too many reminders!!

Very pleased with his work , attitude and he stayed after hours to finish. I am to use them again in the future.

The technician wasn't Luke. The technician was not forwarded the photos I uploaded to your site. Hence the final price was twice the quote due to "unexpected" heavy sandstone soiling. Not really good enough. Not sure why you bother with the photo upload.

The technician Adam was very friendly and was happy to move things around and put them back where they were. The floors sparkle and the grout looks amazingly clean.

Overall our experience was good,the technician was personable and professional. We had to call back to have a forgotten area done but apart from that we had a satisfying job completed. We still have a large plastic spray bottle in our garage which seems to have been left behind. bob Jordan

good price and quality

Great job, john was very nice and professional

Had my ties and grout cleaned by John on Friday. He did a fantastic job, I was delighted my tiles look like new. I have already recommended Tile Cleaners to my friends.

The cleaning did not make very much difference. Technician was late. Water was left on floor.

There is minor damage to a couple of tiles from the machine and the guys were nearly 4 hours late. However Pasan did a great job on cleaning the tiles.

Could you please relay to the team how delighted I am with the outcome. Steve was very friendly and explained the best options for our circumstances. We gave Steve the worst trouble spot as the sample area to test and it came up a treat. Steve knew his stuff, he was very professional, thorough and most importantly he was able to remove the ingrained stains and marks and restore them to looking brand new (Steve you worked a miracle) I am very impressed with team at "Tile Cleaners" -you should be proud of the great service you deliver Many thanks Rick

Excellent work

Steve was very helpful and happy to accomodate the goings on in the house at time. He did an excellent job well over and above my expectations. He is a very personable fellow and I am completely confident about recommending him to my friends and acquaintances.

the floor came up better than expected and the two guys were very proffessional and trustworthy

Luke was polite, punctual and professional. Very nice guy who did a great job. Highly recommended.

Other than being 6 hours late, the service was excellent and the technicians were very helpful and apologetic... About being late. Understandable guys .... You did very well to get here and work very late at night. Full credit to you guys.

Excellent communication all the way through from the booking and until the job was done. Very friendly service and great job

Very poor communication with whoever took the initial booking.

We're on time and did a good job of cleaning tiles, however grout was not cleaned properly. It was cleaned well in some areas and not in others. When tiles were dry this was noticeable, this was disappointing.

Customer service was one of the best & my tiles look brand new

Very good worker. Gave sound advice as to ongoing care of the tiles.

Outcome was more than I could hope for, like new.

All good