Silicone Replacement

They were kind and easy to deal with and the technician did a great job!

Excellent service and communication. I did like the continual confirmation texts as it was reassuring the work was going to get done. Mick was fantastic, he did a really amazing job of re-grouting and silicon work. He worked hard!!

Thank you to Donald, Chris and the team for a great job…cheers, Col

Mick, the technician was excellent he done an excellent job, made sure it was all clean and tidy afterwards. Unfortunately the admin staff in the office was a different story. Even after advising them that they have the address for me incorrect they managed to send the technician to an incorrect address., luckily it was not very far from where we live. Although I paid the deposit as soon as it was requested they kept emailing me asking me to the deposit. As I said the technician five stars, the office one , or may be two stars. It's the end result that counts. Regards Frank Stewart

The finidhed product was excellent. Frank did a great job and made himself available for any call backs needed.

Happy, no complaints

Moorthy worked really hard the whole time and aimed to do a quality job and one that pleased us. The improvement to our old kitchen tiles is quite dramatic and I wish we had had them regrouted years ago. He had a very pleasant manner.

Michael's attention to detail in regrouting our kitchen splashback tiles was impressive and appreciated. We have no hesitation in recommending Michael to our family and friends when they want a job well done.

The technician, Chris, was very professional, knew his work, was friendly

We recently had two of our balconies re-grouted and the silicone redone on one, and Tile

Amazing in all ways and a great outcome

We found Chris very punctual , time efficient and meticulous in what he does . An asset to you organization .

An absolutely fantastic experience! We are very happy with the quality of the work, the manner in which the work was carried out and the ongoing communications were very helpful. One of the most professional tradespeople we have ever dealt with. Just awesome. Well done guys. Cheers Matt

I had my courtyard re grouted, cleaned and sealed by Chris who did a brilliant job, really thorough and meticulous, he left everything spotless. The company were so professional, friendly and easy to deal with. We couldn’t be happier! Thank you! Lyn

Excellent work by Frank

We sent photos of sandstone tiles that were deteriorating due to water and abrasion. So the nature of the work was fairly clear. Franjo arrived promptly at the arranged time and quickly determined the best course of action was not to remove the tile and risk the underlying waterproofing, but sand them back and properly seal them. He also did two areas of siliconing. His work and advice was excellent and will have saved us some time and money, but all up we were charged $550 (including the deposit), for what was 20 minutes work and advice. We understand he came from the Gold Coast, so were keen to pay him something. But $550 was excessive. Jim and Jill Nicklin

Excellent result, our pool tiles and pool area look brand new. Chris is an excellent worker. Communication was very professional

Professional business I would recommend them without hesitation.

Harry did a great job with our grouting and bathroom restoration. It cost more and took longer than was quoted, but overall we are happy with our 'new' bathroom.

Raaj was terrific! Great service all round. Very happy with the job he did.

Very happy with Mick. Nothing was a problem and excellent workmanship

Efficient and professional. Raaj did an amazing job colour matching my grout and silicone to a mist grey - the bathrooms have never looked better. The quality of his work is outstanding as so neat - a real eye for detail. Thank you.

Although the technician was friendly and polite, the quality of work was not worth what I paid for. Several scrach damages were made on existing tiles. An edge of a tile was chipped.He left the site not fully cleaned and I had to wipe the floor and clean the sink with silicon debris. I would not call it a professional work - 1 star. But the assistance from the call center was timely and appropriate, hence adding another star to communication.

Chris is amazing !! He works very hard - he is a perfectionist !!

Our bathroom looks like new, Thank you Frank!

Expensive to have the shower done, maybe the material cost contributed to that. Chris was polite and on time, we were very happy with his workmanship

The work done was fine and the technician very competent. I do however have feedback in regards to the flood of auto generated emails I have received. Since Friday afternoon I have received 14 emails in relation to 2 jobs booked this week. This has been annoying and duplicated information. The opposite of exceptional customer service.

The contractors who completed the work did a great job considering the circumstances

Moorthy left his Stanley knife behind. We put it on Ebay to offset some of the grouting costs. No offers as yet.

Thanks Harry did great job

Theo was an absolute pleasure to deal with. He was on time, great to communicate with, his explanation of the work that he was going to do and why was excellent. His overall work with the upstairs balcony has come up better than anticipated. We would highly recommend Theo, and Tile and Grout Pro anytime. Job well done!

The communication was amazing all the way form start to end, Mick was really professional and worked in a small space for a very long time !! Lovely finish to the job and would highly recommend.

Michael is so kind, prompt , tidy, hard working, polite. He did excellent job. Hopefully this material (epoxy) will be easier to maintain now.

Excellent service was provided by this company, I highly recommend them. The assigned tradesman “Moorthy” did an exceptional job, I am so pleased with the results!! He worked tirelessly with great detail to provide an excellent result and took the time to explain everything to ensure I was across the work in progress. Moorthy and the head office team were lovely to deal with as well. Thanks again, Angelique

Really good, my patio's had not been cleaned for year's Raaj got stuck into cleaning and they have come up nicely. Will get them back in December. Bathroom tiles are now clean and look spectacular. Mould gone, a little grout, done.

Harry did a great job. He was fast and did good job. Thanks Harry.

raaj was great. Result great

We found him professional, courteous and efficient Very satisfied with the work. Explained each step. Work went seamlessly, quick, no fuss No problems recommending Frank in the future

The quality of work provided was fantastic however I would question whether I use again or recommend. 1. the number of automated emails and text messages during booking and subsequent is excessive and extraordinarily annoying. And in some instances incorrect. ie: a text in the evening to say staff member coming that morning. 2. Work not completed when requested and took longer than programmed that then delayed completion due to other commitments of the company at other jobs. 3. We appreciate and apologise for the error and delay in paying the account but the subsequent hassle was not needed or appreciated.

Happy with final outcome. Clearly explained what would be done. Only issue we have was dust. Did not clean up balcony ballast and capings. I now have an added expense of hiring a professional window cleaner.

Very happy with the finished job! Thanks Frank, very professional and great workmanship. Would highly recommend.

A good experience all round from my point of view. Frank has a very professional approach to the work.

Very pleased with the result. Really impressed with work ethic of Michael.....worked 9hrs straight with small break for a coffee only . Great result. Hope Michael got back to Perth safely in the xmas traffic. Thank you.

Raaj's work was meticulous. We are very happy with the Service and results. Would highly recommend these guys.

Arrived on time, very polite, and did a great job. Very happy

Moorthy was meticulous in his approach to the job. He took the time to lay protective sheets and ensured rooms were closed off to minimise dust spreading to the rest of the house. When the grout removal was completed he showed me the job before proceeding with the next step. We are most pleased with the job - our showers have been returned to new like condition. Thank you Moorthy!

Jason was excellent

Raaj did a really excellent job re-grouting our 23yo shower bases. He was careful to match the Grout colour to the rest of the bathroom floor grout which i thought was a nice touch. And the silicone seal was carefully applied removing all traces of the old seal which was very old and discoloured. Also applied a silicone seal around the kitchen bench taking care to remove some oil residue around the stove so that it would seal properly. The bench looks amazing now. I was also impressed with his communication. He gave me a clear indication of how long the job would take and kept to it. Walked me through the finished jobs, explained I couldn't use the showers for 24 hours. Thank you.

Moorthy is a lovely man to deal with, very experienced tradesman and does the job right. Will work with Moorthy again.

Was disapointed a tile was chipped in my shower. Michael was very polite and on time finished the job in less time than expected.

Hi there Frank was very professional and his quality of work was excellent. I have no issues with his service other than he turned up 30 mins early, and I would have preferred he was on time. The other issue I have is that the charge was $465 for around 10 or 15 mins work. I did question it with Tile and Grout at prior to booking, you advised that was the minimum charge and you and the contractor would not make any money out of it otherwise. I understand trades people need to make an income, but this seems an exceptionally high hourly rate to me - travel time etc included. Furthermore, had I known how easy it was, I think I could have done it myself. It would have been helpful of Tile and Grout to suggest that.

After having to reschedule several times (due to issues at our end), Janaka did an amazing job on what we now know was a previous "terrible work". He kept us informed about when circumstances changed through the job and made everything loo as good as new!

Very professional. Really happy with the quality. Renewed my bathroom and fixed the leak.

The only concern that I have is that the grouting was not well matched. All other aspects were excellent. Price was ok, but not excellent.

Dealing with Tile and Grout Pro was a very enjoyable experience. They were professional and efficient and did everything they said they would do. Highly recommended!!

The technician turned up on time, which is always super appreciated. They did a great job at matching the grout colour from photos and left the site tidy. Whilst I initially felt frustrated as no-one would come and look at the job prior to quoting I just had to trust their process as no-one else does this work. All on all - end result looks great.

The contractors that did the work were great communicators and skilled. We were very happy with their work. The shower bases are now in much better condition.

Frank did an excellent Job and we are very happy I'd recomend him any time

The areas described in the quote were not completed. White silicone was applied to our grey kitchen tiles - stands out from a mile away. Silicone peels off when using a sponge to clean the tiles. Hoped the workmanship would be off a higher standard - very disappointed. Poor communication in general from Tile Pro - would not recommend.

Ishaq arrived on time, worked steadily and produced a great result. He is a very personable young man. Can highly recommend.

Communication regarding change of arrival time was poor. I had to ring to find out that appointment had changed from morning to afternoon. I understand there was a problem with a previous job however there needs to be better communication. Apart from that very pleased with the work carried out.

Sealing of doors done - Test will come when we get some rain

Michael is great. Meticulous work and plenty of attention to detail. Explains what’s happening and what he will do. Highly recommended.

Mick was fantastic, on time, great workmanship, site left tidy. Really impressed with the results. As a strange negative comment there is too much communication from the company. We would appreciate less emails and texts. That really isn’t a complaint, just something they could reduce. Would highly recommend as we now don’t need to put a whole new bathroom in. The result feels like a new bathroom. Thank you.

Mick is a cheerful hard working tradie who takes pride in his work, never rushes, works incredibly hard to get to the best finish possible. Mick completed three large shower re-grouts including floors and new silicone, plus a vanity double sink and splash back in two days. He travelled nearly two hours to our home each day and arrived on time still cheerful and kean to start work.

Great service and very professional. Very happy with the silicone replacement on showers and sink. Highly recommend and will use service again

Frank was great. He assessed the situation, recommended the treatment he thought most suitable for the outcome I was after, communicated with all of the required parties and got on with it.

Frank was very helpful and done a great job. The shower recess would have looked better if the grout had straight lines , however this was no fault of Frank’s , unfortunately this was due to the tiles having a bevelled edge. I am happy to see the newly grouted edges look clean and white again.

Work was excellent and made a real difference to the bathrooms. I

Brett was really helpful A great tradesman and nice man

Working with Pasan was easy making the full Experience from start to finish pleasurable. I would recommend Pasan and his team for all Your tiling work.

I’m very pleased with the work that Mick did.

What looked like a great job is actually a waste of time and money ! The nice man said there was no grout to do. Pictures say the opposite. I now have to have this done again and then resealed. Also caulking is not perfect , Terrible color when Silva said he had a terra cotta or cream color to match and he has use white. Very very expensive caulking job that I will need to remove and redo. Overall, a total waste of money! Except he cleaned the tiles very well.

Although Pasan was held up at his previous job he kept us informed of when he would arrive. He was a very pleasant man and did a great job and we would use him again

Adam's work was that of a perfectionist. I couldn't fault his work at all and am delighted with the results. I would recommend him to anyone seeking similar treatment of their tiles.

Really experienced and great communication, realised we didn't need full re-grout of tiles in the shower and helped us with a cost effective treatment and really great clean and repair of our grout . Looks amazing. Thanks Steve.

Adam and colleague were wonderful right on time, explained every thing to me and the work was great. I'll have no hesitation in recommending him and his colleague. Thanks Lucinda