Regrouting

Chris did a great job, very happy

The team was professional and friendly. Worked quickly/hard and communicted well and knew their products and how to work with tiles. Our only issue was clean up. Our yard/ grass was impacted with waste water and epoxy grout, which lead to epoxy being walked into house on shoes. Small issue of epoxy ending up on door handles, walls, hoses and nozzles. Overall a good experience and were happy with the results. Our grass is recovering but we shouldn't have had to clean up. Would highly recommend this team (with a little attention to keeping it clean)

The men completing the work were courteous and reliable. Overall the work was satisfactory.however minor grout cracking and breakage was reported via 3 voice messages and an email with no response. When I was finally able to speak to a member of staff I was asked to forward my photos and request for the matters attention to complaints. Disappointing as I saw this matter as one that simple required a conversation with an appropriate person. We have not heard back from the complaints department.

The administration side of the business needs improvement, more streamlined. However, Mick the technician was brilliant. He was thorough, professional and did an excellent job of making an ensuite look new again.

The finidhed product was excellent. Frank did a great job and made himself available for any call backs needed.

The grout is still drying at the moment but the bloke worked well. Good job

Moorthy worked really hard the whole time and aimed to do a quality job and one that pleased us. The improvement to our old kitchen tiles is quite dramatic and I wish we had had them regrouted years ago. He had a very pleasant manner.

A job well done. would recommend

Michael's attention to detail in regrouting our kitchen splashback tiles was impressive and appreciated. We have no hesitation in recommending Michael to our family and friends when they want a job well done.

Madu was amazing and the company is always in contact to explain their whole process

The technician, Chris, was very professional, knew his work, was friendly

We recently had two of our balconies re-grouted and the silicone redone on one, and Tile

Thanks Raaj, what a great example of outstanding customer service and a flawless and beautiful finish to our tiled bathroom. Appreciate the technical skill and advice for long term maintenance of as new appearance for the tiles and grout. Will be recommending you and Tile and Grout company to all our friends who are looking for tile and grout work.

Great communication, Frank did a great job. Made our old entrance area look fresh and new

We found Chris very punctual , time efficient and meticulous in what he does . An asset to you organization .

An absolutely fantastic experience! We are very happy with the quality of the work, the manner in which the work was carried out and the ongoing communications were very helpful. One of the most professional tradespeople we have ever dealt with. Just awesome. Well done guys. Cheers Matt

Real fast and efficient service, Michael worked diligently and did a great job. Thanks so much for the great work.

I had my courtyard re grouted, cleaned and sealed by Chris who did a brilliant job, really thorough and meticulous, he left everything spotless. The company were so professional, friendly and easy to deal with. We couldn’t be happier! Thank you! Lyn

Michael was excellent Did a fantastic job and worked nonstop for 6 hours

Frank did a great job. We wish we had been told about the clean and seal for the tiles when booking and not two days before the job started. Might be worth coming out to do physical Inspections so you can have these conversations. It was too late to make that decision that would probably double the price for us.

Excellent work by Frank

Madu was very helpful and answered any questions we had .

Excellent result, our pool tiles and pool area look brand new. Chris is an excellent worker. Communication was very professional

Hi there, everything was great, very happy with the service, bathroom looks excellent

Very happy with Micheal’s service. Job was well priced. We will definitely use Micheal again.

Great to deal with from first contact to end of job. Couldn’t be happier

Methodical and careful work. Impressive.

Excellent work and finished on time. Thanks Raaj - and Justin for your excellent customer service.

Although the technician was friendly and polite, the quality of work was not worth what I paid for. Several scrach damages were made on existing tiles. An edge of a tile was chipped.He left the site not fully cleaned and I had to wipe the floor and clean the sink with silicon debris. I would not call it a professional work - 1 star. But the assistance from the call center was timely and appropriate, hence adding another star to communication.

Chris is amazing !! He works very hard - he is a perfectionist !!

Frank did an amazing job with my bathroom and kitchen regrouting and silicone replacement. I will definitely hire him again for future jobs!

Excellent and timely communication. Fantastic result. Tiles look amazing.

Chris turned up on time and spent time with me to listen to my concerns. He then advised me the best way forward. We agreed the colour of the grout and he went to work. Very tidy and very hard working. The grout looks great today. Thanks

Excellent workmanship

The contractors who completed the work did a great job considering the circumstances

Quality of repairs and grouting of very hih standard by Raaj.I would recommend him to others.

Moorthy left his Stanley knife behind. We put it on Ebay to offset some of the grouting costs. No offers as yet.

Theo was thorough and gave some good advice based on the age of the spa tiles.

Mick was on time and a pleasure to deal with. He worked hard all day and completed a fantastic job. I am very happy with the outcome and service and highly recommend them. Thank you very much.

Great effort by the guys - the tiles have come up beautifully

Thanks Harry did great job

Excellent work on time good communication

Theo was an absolute pleasure to deal with. He was on time, great to communicate with, his explanation of the work that he was going to do and why was excellent. His overall work with the upstairs balcony has come up better than anticipated. We would highly recommend Theo, and Tile and Grout Pro anytime. Job well done!

Excellent work by Franjo. Looks fantastic and Franjo did an excellent job on removing the mouldy grout and silicone. It now looks like new and a pleasure to use. Thanks

Frank did a good job, with explanations all rhe way through.

We were greatly impressed by the finished job and in particular the cleanliness of the end result. We had 32 square metres of tiles regrouted. We had put drop sheets over difficult to dust items. It was really unnecessary as the tiler had managed to work so cleanly. I would highly recommended this company.

The communication was amazing all the way form start to end, Mick was really professional and worked in a small space for a very long time !! Lovely finish to the job and would highly recommend.

Michael is so kind, prompt , tidy, hard working, polite. He did excellent job. Hopefully this material (epoxy) will be easier to maintain now.

Excellent service was provided by this company, I highly recommend them. The assigned tradesman “Moorthy” did an exceptional job, I am so pleased with the results!! He worked tirelessly with great detail to provide an excellent result and took the time to explain everything to ensure I was across the work in progress. Moorthy and the head office team were lovely to deal with as well. Thanks again, Angelique

Turned up on time, the bathroom was left in a nice clean state. The work looked looks wonderful. He also advised on how to care for the grout/silicon to prevent future problems

Frank was very professional, polite and approachable. An asset to your business

Really good, my patio's had not been cleaned for year's Raaj got stuck into cleaning and they have come up nicely. Will get them back in December. Bathroom tiles are now clean and look spectacular. Mould gone, a little grout, done.

Chris did a great job and was friendly

Mick very professional has done a great job. Thank you Judy and John

raaj was great. Result great

We found him professional, courteous and efficient Very satisfied with the work. Explained each step. Work went seamlessly, quick, no fuss No problems recommending Frank in the future

Raja was a lovely man very curtious and prompt and cleaned up after himself.

Harry is such a good worker, he did a great job fixing our slate steps , cleverly patched and grouted. He’s nice too, very careful in his work.

Our technician Ali turned up on time, was clean, tidy and courteous. Quoting and booking online was efficient and seamless. There was a small problem with silicone and it was fixed promptly to our satisfaction.

Well done. Thank you.

On time and great job

The quality of work provided was fantastic however I would question whether I use again or recommend. 1. the number of automated emails and text messages during booking and subsequent is excessive and extraordinarily annoying. And in some instances incorrect. ie: a text in the evening to say staff member coming that morning. 2. Work not completed when requested and took longer than programmed that then delayed completion due to other commitments of the company at other jobs. 3. We appreciate and apologise for the error and delay in paying the account but the subsequent hassle was not needed or appreciated.

Excellent finish given the state of the tiles prior to regrouting.

I was not happy with the 1st technician

Happy with final outcome. Clearly explained what would be done. Only issue we have was dust. Did not clean up balcony ballast and capings. I now have an added expense of hiring a professional window cleaner.

Chris although running late got caught in traffic worked really hard and did a great job very haopy

Very happy with the finished job! Thanks Frank, very professional and great workmanship. Would highly recommend.

The work was amazing.

Very easy to deal with a professional company who gave great service from my first contact. My kitchen tiles look like new and I am very happy with Michael W for a really good job Patricia Cross

Exceptional work, would highly recommend this company.

Both men worked consistently for the 6 hours duration with very pleasing result. The work appears to be of a high standard. Much appreciated. Tom

Micheal was prompt and efficient. Did an excellent job with the grout, gave very useful recommendation's about the colour of the grout when asked. Job was completed in a very timely manner and floors and shower left clean. Would recommend Micheal and Grout Cleaners!

A good experience all round from my point of view. Frank has a very professional approach to the work.

Very efficient service. Technicians were on time and reliable

We had all the grout replaced in our floor to ceiling tiled bathroom. Mick was a very hard and diligent worker and made our 18 year old bathroom look like new. Would highly recommend him.

He was very polite and a hardworking man The job was done well He arrived a day late but notified me that he would be there the day he was supposed to be there

He sent his young apprentice Darvid to do the job who was outstanding. Excellent communication and we are very pleased with the final result. Very happy.

. he was a hard worker.we found jason very helpful and his explainations very eeasy to understand we would have no hesitation in having him or recommending your services to our friends

Don was excellent taking time to explain things

Jason was on time, I was very pleased with the work he did. He was tidy and worked non stop removing old grout and re-grouting both outside balconies.

Don was excellent taking time to explain things

Moorthy is a lovely man to deal with, very experienced tradesman and does the job right. Will work with Moorthy again.

I think it was way overpriced given the tiler was only there for about 45 minutes and only had to re-grout over the top of the current grout.

We were very happy with our technicians and service

Mick did a great job. Much appreciated. John and Gail, Clayfield Qld

The 2 technicians that worked on our balcony regrout were very punctual, courteous and did a good regrout job. The only thing I will say is that the clean up which I had to undertake has been a more difficult task than just using warm water with vinegar as was suggested by Ricky. The tiles were left with visible marks from the epoxy which are proving difficult to remove. Given the job was a balcony regrout I would have thought the very front row of tiles exposed to the weather would have been silicon sealed to make the whole balcony water-tight to prevent further damage to the underside of the balcony which was the prime reason for having the balcony regrouted.

Francisco was very professional and helpful - did an excellent job

Hi Still waiting for a resolution. Many factors contributing to my score. Rick

Process was not as smooth as when a tradesperson actually comes to your home, looks at the work to be done then supplies a quote. I sent pictures in of works needed

Dealing with Tile and Grout Pro was a very enjoyable experience. They were professional and efficient and did everything they said they would do. Highly recommended!!

Moorthy was fine to deal with he did a good job! However the other “TECH” Don.S would be the worst tradie I have ever not meet, he left me sitting in my car for two and a half on a warm day, feed to me through the office that he was on his way so I sat there from 10.15 to 12.30 before I was informed he was not coming, and also he had my mobile number on his work sheet and not one word from him, not someone who would be on my team.

The technician turned up on time, which is always super appreciated. They did a great job at matching the grout colour from photos and left the site tidy. Whilst I initially felt frustrated as no-one would come and look at the job prior to quoting I just had to trust their process as no-one else does this work. All on all - end result looks great.

Courteous, professional and good quality work

Michael arrived on time and worked though the day. It is just two days since the job was completed and we have not commenced using the shower as yet. However, we are satisfied with the quality of work and service he provided.

We just had two balconies re-grouted with epoxy grout. We were very happy with Sayed. He obviously knew what he was doing. He completed the work on time and even came back the next day to repair a small gap. Thanks for a great job Sayed.

The workman was lovely and punctual and communicated well, however the silicon was applied too thickly.

Excellent communication, punctuality and customer service Reasonably happy with outcome.

Very prompt, efficient service. Great job in the shower and kitchen splash back

Needs training how to clean up at the end

We felt the tile cleaning service could have been better. The stains on our tiles that we wanted removed were still there after the clean. The attendant was polite.

The shower and laundry floor look brand new again. Ali was very courteous and completed the work to a very high standard. I am a return customer and I would recommend your business to others. Thankyou.

We found Sayed to be on time - Very friendly, good customer PR, smilie and very polite. He was diligent with doing his work, done it all on his own - his work ethics were great. Would highly recommend him to anyone. He done a beautiful job at re-grouting our tiles and they look great. We are very happy with the outcome.

Not a good experience. Dear Customer Service I have recently used your company for a floor and shower regrouting job and have a few issues with both the work standard and cleaning procedures. With the initial quote the colour of grout for my slate tiles was dark grey (I think I specified slate grey). The quote was amended (not the grout colour) when I decided to add the regrouting and silicone replacement in the shower. The following amended quotes for some reason changed the colour to light grey. I was happy with the initial quote for the slate tile so focussed on the amended shower quotes. The floor now looks worse than before, like talcum powder has been sprayed on it even after polishing. Can the grout colour problem be fixed? How? The tiler has not removed and replaced all grout lines in the shower base, and I believe the silicone was not removed and replaced, but just covered over. One of the slate tiles is loose and grout is crumbling already. The tiler was very prompt, did not waste any time starting the job at 8.15am. He had the fans blowing madly and circular saw going before I could leave the house. He assured me it would be just a one day job which I was very sceptical of. All furniture, fridge and washer were removed from that area of the house only the stove, cupboards remained. To save some of the mess perhaps the tilers could supply some painters sheets to cover the inbuilt items. When I came home I was shocked at the mess, not only inside the house but the patio and paths outside, and doors and windows. It was after 5pm, he was still wiping the very wet floor, no where near finished. This was a 2 person job, poor man. Nearly 6pm he said that's it, completed. What a mess. Dripping wet floor, grey flood outside, windows, doors everything covered in grey talcum powder. This is not the way to leave a job site. I don't feel it is my responsibility to finish the job I am paying for. This job needed someone to come back, finish the cleaning of the tiles and site and check all is okay. If the cleaning is not included in the cost of your quotes then you definitely overcharge. You should leave the area clean and safe. The technician returned to fix the shower problems but the washed out colour of the grout on the slate floor is to be lived with and I will remember your company whenever I look at it. Lucky me.............. Regards Christine Smith

Don was on time,void a good job and kept me up to date with his progress.

Well worth the money. Michael did an awesome job. Was going to be a stop fix until full renovation but may have changed our mind after how well it turned out. Thanks guys

Can’t fault service or workmanship.Great job.Would recommend.

Ishaq arrived on time, worked steadily and produced a great result. He is a very personable young man. Can highly recommend.

Frank was amazing and efficient. The job he did was excellent. Knowledgeable and friendly. He arrive 2 hours earlyjQuery2110034165407378430324_1645922936135 The booking system is clumsy and messy eg, times, dates. My deposit was extracted from my card twice. At the end of the day, after lots of back and forth, job done on the day I requested.

He came to the site on time and and work diligently. His works are neat and beautiful.

Michael did an amazing job. The tiles in the unit I just moved into were laid in the 1960s, the grout was dark and like concrete and everything looked dull and dirty even after professional cleaners had worked on it. Michael went above and beyond in the work he did, digging out the old grout (an enormous job) and putting in new grout. They are obviously still 1960s tiles, but now they look so clean white and bright, creating a fresh and cheerful atmosphere. Michael worked extremely hard, was polite and thoughtful, cleaned up after his work and stayed very late to get the work done for me. If you have an employee reward system in your company, Michael should be the recipient of the year for his customer service, work ethic and quality of work.

Absolutely loved the transformation. On time and complete professional. The quality of the work is amazing. I’m so happy I didn’t have to do a complete renovation. Absolutely value for money. I would ask for our tiler by name. Mur was fabulous. Quality 10/10.

Great guy! Hard working diligent tradesman! We happily recommend him dc

Very happy with the whole experience. Would recommend.

He was very nice man, left a lot of dust mind, cleaned up in the bathroom mind. Left me a oil and petrol stain on driveway, needs to fix his car. I paid him on the day but no receipt.

A very pleasant person who kept mess to a minimum and was thorough in what he did.

Mick was the ultimate professional. Perfect regrouting job and kept our place spotless throughout the whole process. Many thanks indeed .

Very polite and professional.

It is a month since I had regrouting done for pool surrounds and patio terracotta tiles. I have been reluctant to submit this review but I am still impacted by the work done by Jason. The removal of old grouting was not done by special drill as you advertise but by an angle grinder. The result is that some of our tiling has been damaged with new grouting not in clean lines but showing where chips have been filled with the new grout. After Jason was finished the job I was left with grout areas on my lawn which needed to be dug out and was not a thin layer. So I have several holes in the lawn. On the second and last day Jason left me to clean tiling around the pool as they were running out of daylight. I have had several attempts to clean the tiles of the grey grout residue but there are still very obvious areas. As far as the grouting itself is concerned the finish is not smooth and it annoys me every time I walk in the area. Jason assured me that he was a registered tiler but I doubt it. I am sorry to have to complain but his work means that I would not be able to recommend your company to friends and I certainly would not let him do work for me again. Regards, David Kennedy 7 Mearl Court, Cleveland. 4163

Excellent

A great job done by Mick , very professional and tidy workmanship. I would recommend Mick to anyone requiring this type of work. Big thanks Mick.

Very professsional and pleasant to deal with

Technician was on time and had great communication throughout. Highly recommended.

Polite, punctual and hard working

Mick was fantastic, on time, great workmanship, site left tidy. Really impressed with the results. As a strange negative comment there is too much communication from the company. We would appreciate less emails and texts. That really isn’t a complaint, just something they could reduce. Would highly recommend as we now don’t need to put a whole new bathroom in. The result feels like a new bathroom. Thank you.

We are very pleased with Ishaq’s work , he did a professional job.

Zia was awesome and did amazing work. Very helpful, friendly and professional! Highly recommend him!

Very good thank you Tracy Evans

Ishaq was phenomenal. Very professional and showed attention to detail. He was polite explained the process and very quiet. He left our bathroom spotless. Give third employee a raise!

Mick is a cheerful hard working tradie who takes pride in his work, never rushes, works incredibly hard to get to the best finish possible. Mick completed three large shower re-grouts including floors and new silicone, plus a vanity double sink and splash back in two days. He travelled nearly two hours to our home each day and arrived on time still cheerful and kean to start work.

Poor communication between head office and Mur - he turned up too early and then was unaware of details of our job. Grouting job was good on floor (depth uneven in places) but silicone job poor: way too thick, uneven and dirty in places. Also the silicone appears to have been done first, before the grouting which led to areas of grout mix over the bright white silicone. No doubt a somewhat rushed job. Overall, I’m reasonably happy with the floor grout but wish I hadn’t paid for the silicone part.

Frank was great. He assessed the situation, recommended the treatment he thought most suitable for the outcome I was after, communicated with all of the required parties and got on with it.

Frank was fantastic! However the time of booking went from 9am changing to 12pm the day before to several phone calls and finally showing up just after 4pm. NOT HAPPY!!! I asked the lady whi rang the day before the booking to change time if I could pay by bank cheque and was told yes only to find out that you can't. Again NOT HAPPY. The job was great but custoner service sucks.

Grinder Scratches on tiles and wall. Old Grout still visible. Silicon job messy in areas.

Ishaq was excellent technician and did a fantastic job. He was clean, professional, polite and worked extremely hard.

To the manager of Tile and Grout Pro, I enlisted your services on March 29th for Grout repair to my large, 4 bedroom 2 bathroom house in Geelong. When I initially contacted your company for a quote, I explained I had no way of knowing the exact size per square metre as I don’t have this knowledge, but I stressed this was a very large house and had large areas requiring re grouting. Your subcontractor tiler turned up and immediately told me the job could not be completed as the house was double the size that was quoted to him, and it was at least a 2 person/2 day job. Both your tiler, and myself, attempted to contact your company multiple times and got absolutely nowhere. Your tiler understandably left apologetically as there was no way he would have been able to complete this job in one day on his own. I then contacted your company (multiple) times at 10am the same morning to voice my dissatisfaction and request the refund of my $150.00 deposit. A representative of your company then told me they would find a team of tilers to come that day to do the job, and he stressed he would call me back in ten minutes with an update. I am now emailing you at 12:45pm saying I have heard absolutely nothing from anyone regarding this job, I have tried to call over 5 times unsuccessfully with no response and I am extremely disappointed, frustrated and require my refund back immediately for services not delivered. I would like to stress the inconvenience your company have caused me. Firstly, I took the day off work for this job to be completed. Secondly, I am 31 weeks pregnant and had to move ALL of the furniture off my tiled floors in preparation for this re grouting and now I have had nothing done, and now have to move everything back until I can find a worthwhile company to complete this job. I am beyond disappointed, and require your immediate response to confirm you are refunding my $150.00 deposit, if you fail to do this I will contact my solicitors. Regards, Abbey Fistrovic.

Highly recommended, great customer service, clean, efficient and quality professional work

Very good communication and services :)

Was a great person. Have noticed a couple areas missing grout. Can u come back

Michael was a fantastic worker, very thorough, willing to work extra hard on our difficult bathrooms despite the unexpectedly large workload. Glad to have him come in on the public holiday to finish the work and no extra cost. Thank you again!

Overall I think the job was done well however I struggled to get a hold of someone when needed. There was evidence of a lack of communication within the business as many times I spoke to various people, they didn't know what I was talking about after I had discussed with other members of the team. I also was very upset that my credit card was charged $175 two days after I made the final payment without my permission and no refund or apology was issued. I believe this was due to a miscommunication ythat I was offered a 10% discount due to last minute change of dates for the job. I requested this discount upon final payment, which was then given however it seems my credit card details were retained and someone took it upon themselves to charge the 10% two days later. I am now in disputes with the bank over this charge to try and get my money back. Overall not a positive experience.

Frank explained what caused the problem with the grouting and how the new process would fix the problem.

The slate looks ok, but not as good as expected. It was, however damaged by a previous owner who had painted it black. The technician tried to remove the black, but in doing so, left a mess on the tiles and toilet, of black particles from sanding. There was also black water poured on the garden which is not acceptable. There is a small hole/gap and sharp edge on one tile still, perhaps the technician could return and it could be filled with grout? I was also harassed on the phone to make the payment that night, before I had seen the finished work. It was quite expensive for the quality of work.

The technician left shoe prints and marks in the sealing on all slate floors and also marked the wooden floor leading to the kitchen by wiping the floor with the rag he used for sealing the slate in the kitchen. I’ve tried to remove the marks to no avail. I realise he did not do this deliberately however am disappointed in the finishing of the sealing. All of the flaws only started to show through more than 24-48 hours after the job was completed and only noticed when the rooms were in a certain light. I arranged for an inspection of the work for 9am Tuesday 30th December however no one turned up and I did not receive any phone call or text message to advise why not.

Working with Pasan was easy making the full Experience from start to finish pleasurable. I would recommend Pasan and his team for all Your tiling work.

Mick is a great tradesman and very professional and easy to deal with. Thank you for a fabulous regrouted bathroom!

Brilliant expert work! A magnificent job completed by Michael. Thank you!

Despite rescheduling twice due to other jobs going over time, Mick turned up as planned. We found him professional, polite

The friendly, considerate staff member was early and explained thoroughly what to expect. I appreciate the advice and assistance he he provided in a very Professional manner and I would not hesitate to recommend him to friends and neighbors. Sincerely. Lorraine Jamieson

Sam and his colleagues did a very good job of regrouting our two bathrooms and shower rooms. His work was highly skilled and we are very pleased with the final result. He kept us informed of what he was doing throughout the regrouting, cleaning and sealing processes.

Very good.

George was very diligent, polite and displayed a strong work ethic.

A hard space to work in but the team did a great job bringing life back to my Travetine bathroom Thank you

Zia was very efficient and tidy He did a geat job and I would recommend him to all my friends

This is my first time to engage Tile and Grout Pro to regrout and clean a limestone paved long front footpath. The quality of the work done by Areef and his assistant seemed to be very good - they thoroughly removed the disintegrating old grout and replaced it with new grout that I hope is better quality than the original. They then cleaned and sealed the entire area. Overall, I am happy with the work done by Areef and his assistant. This job was done over 3 days, in stages, and as best I could tell, each stage was done competently and with proper tools and materials. I would note that the administration side of my experience was disjointed, and this was not Areef's fault. This company uses a sort of automated booking system that only sent me the documented quote the morning of the job start, and what was supposed to be a 9 am start did not happen until 2 pm on that day. I was unable to connect to anyone via the number provided on the quote, so I felt that it would have been difficult to communicate any changes in my schedule to the coordinator(s) of the job. Fortunately I was at home all day every day of this job so this issue did not impact on me in a practical sense. Also, the admin process was very pushy for payment even before the job had been completed, and I did not find that to be good business practice. Areef to his credit worked around the issues with the admin process by calling me to let me know when they would be arriving and by clearly stating when they would be back for the next stage. He also took the initiative to call the billing contact so that at least I could speak directly with the office person requesting early payment.

All good no hesitation to give 5 stars for all above questions.

We are very happy with the result. Everything went smoothly and all avenues were clearly explained. We ended up paying less than we expected. We will use them again.

I never give 10

Very good worker on time knows his work on hand

Friendly, professional and expertise in slate.

I appreciate Ben getting me a tiler when I got the dates mixed up . However, I thought it was a bit steep of Ahmet to say the job would be $800 more than the quote. However, I was desperate to get the job done and I think Ahmet knew that. So I ended up paying $2,200 for 2 tilers/grouters for 7 hours. ( over $150 per hour for their labour) . So way tooooo expensive. Also, I didn't appreciate Ahmet leaving all his cigarette butts in my driveway. The job they did was satisfactory. Thank you .

Didn’t turn up with no warning when booked in for fixing problem spots. Only gave an explanation days later.

Alexi is a very professional and skilled worker and he made my old, tired bathroom look like new.

very professional and timely service

Very Disappointed with the final result. Where too much sealer was put onto two or three places it looked different (better) than the rest of the tiles. First rain and the grout washed out of the tiles in to main places. On this result I could not recommend you or your company. I am a frequent referrer of small business on Facebook as I like to help small businesses grow.

Had Kitchen and Laundry Tile Regrout and few tiles replaced by Sydney Tile Repairs . Service arrived on time , took 8 hours to do job , tiler dident stop for break till he finished . Reasonable rates , very happy with results. Multiple text and emails updates before and after completion. Thanks Michael

Excellent very happy thank you

Great service, work was excellent, tiles look like new, thank you, would recommend again

While the overall job was ok, was disappointed with the gouge in walls, cuts in the vanity units kick board and deep scratch in one of the new shower taps. Also some tiles had grinder marks where the tiler overrun the grout groves.

Your staff gave the impression that they all had a good understanding of the work they were doing, and were not just general labourers. And were happy to communicate and let the customer know the best way to maintain tiled surfaces in the future.

Unfortunately my experience with tile and grout cleaners was not a particularly positive one. The quality of the grouting was average. I have spent a lot of time cleaning the excess grout of the other tiles. No clean up was done. There were no drop sheets used or anything to protect our possessions and furniture. As this was my ensuite bathroom, all of the dust has permeated through my entire bedroom. When the job was finished, I had a layer of dust on my bed, bedside tables, dressing table and even inside my wardrobe. I have spent hours cleaning the mess. I have grout stains on my carpet just near the ensuite doorway. When the tiler left I noticed he had not finished inside the shower and the floor tile grout and gone a strange colour. I rang and complained. The tiler came back the next day. He did fix the floor tiles, however he said the shower needed to be caulked with silicone, rather than grout and he would only do it for another $500!!!! (for a few beads of silicone) I told him not to bother. This still made no sense to me as he did grout it in parts but then left huge gaps without anything which just looks ridiculous!! While he did correct the problem with the floor tiles, once again, no drop sheet was used so more dust was spread throughout my bedroom. Now the tiles are clean, it looks reasonable, but I find it very unprofessional and disrespectful to not protect a customers possessions. Particularly in a bedroom where there is carpet.

Tile Cleaners always promptly responded to all communications. Michael turned up on time and was a polite young man. He did an amazing job with the challenging work he was presented with. Well-done Michael and best wishes.

Nice friendly professional tradesman.

A good. Perhaps a little expensive however happy with outcome.

Would love him to be able to do other trades. Very good at what he does

The quoting system was not done well and there was initial misunderstanding between us. This was unresolved at the time. I had explained exactly (specified) what I wanted and attached picture but this didn't appear to have been understood. The process for attaching the picture is not done at right time. Also the number of contacts is overdone. I had the impression that staff I spoke to on the phone didn't undetstand the online process. If you would like me to tighten up your process I'd be pleased to help. Barry La Fontaine IT Marketing and Business Systems

Adam was awesome, thanks.

Great job- punctual- excellent communication from time of booking to completion of job- no mess!!

Michael did a fantastic job and I am very happy with the end result. He was a very nice worker who was very flexible to my requirements.

Michael was great, arrived on time got the job done without any fuss.